Torbjorn Zetterlund

Tue 08 2020

4 Ways to Improve Your Business Delivery Process

by bernt & torsten

For many small businesses, deliveries are one of the biggest challenges. Whether you’re a shipping company, e-commerce store, or courier agency, your top priority is to make sure your goods get to the customer in a timely fashion. 

If deliveries are late or faulty, you will have dissatisfied customers and your industry reputation may suffer. You could even lose customers. Late deliveries are one of the top reasons for consumer complaints and it is such an easy problem to fix. By going above and beyond the call of duty to ensure your customers receive their goods quickly and efficiently, your business will benefit in so many ways. Your customers will be happier, they will praise your service through reviews and word-of-mouth referrals, your reputation will skyrocket, and you are more likely to make money from return customers.

To help you achieve these benefits, here are four effective ways to improve your business delivery process.

Set expectations

If your customer is expecting a delivery at a certain time and it is late, that will reflect badly on your company and result in an unhappy customer. Even though things go wrong and delays can occur, it’s important to be realistic and maintain their expectations. Don’t be over-ambitious when giving delivery dates. Provide a time window rather than a specific time-frame and do your utmost to ensure the goods are delivered promptly. 

Improve communication

One of the biggest challenges for companies that deliver is maintaining communication between each stage of the supply chain. The salespeople who take the orders need to communicate to the warehouse who then get the order ready for the driver to deliver. If there is any miscommunication between these disparate teams then there’s a good chance the order will go wrong. To improve your delivery process you may need to take a look at your supply chain logistics and implement new tools and strategies to boost efficiency. Investing in some supply chain software is one of the most effective ways to achieve this.

Outsource deliveries

A great way to improve the efficiency of your delivery process is to outsource your deliveries to other drivers. If you have taken on too many jobs and don’t have the drivers to carry them out on time, you can find external drivers to take them for you. Posting your deliveries onto a site like Shiply will allow delivery drivers to bid for the job and take your load for a small cost. This will save you time and money and ensure nothing goes wrong with your deliveries. Click here to find out more.

Incentivize drivers

If you want to improve your delivery times, you’ll need to get your drivers on board. Providing incentives for prompt deliveries and good customer service will motivate them to become more efficient. These would be financial rewards or take the form of benefits like time off or extra holiday. Your customers will have a better experience and your employees will be more productive at the same time. It’s a win-win situation for everyone involved.